Last updated: May 2025
At Soda Man USA, we take pride in the quality of our products and want every customer to be satisfied with their order. Please read our policy carefully before making a purchase.
1. Overview
Because we primarily distribute food and beverage products, our ability to accept returns is limited by the perishable nature of our inventory. We handle each situation on a case-by-case basis and are committed to making things right when an issue is on our end.
2. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at order@sodamanusa.com or call (310) 916-2729. Please include the following in your message:
- Your order number
- A description of the issue
- Clear photos of the damaged or incorrect item(s) and packaging
Once we review your claim, we will offer one of the following resolutions at our discretion:
- Replacement of the damaged or incorrect item(s)
- Store credit toward a future order
- A full or partial refund to your original payment method
Claims submitted after 48 hours of delivery may not be eligible for a refund or replacement.
3. Non-Returnable Items
Due to health, safety, and food handling regulations, the following items are not eligible for return under any circumstances:
- Opened or partially consumed food and beverage products
- Perishable goods
- Products that have been stored improperly after delivery
- Gift cards or store credit
- Sale or clearance items (unless damaged or defective upon arrival)
4. Unopened Products — 30-Day Return Window
For non-perishable, unopened products in original packaging, we accept return requests within 30 days of delivery. To initiate a return, contact us at order@sodamanusa.com with your order number and reason for return. Returns will not be accepted without prior authorization from our team.
Please do not send items back to the manufacturer. All authorized returns must be shipped to:
Soda Man USA — Returns
3008 S San Pedro St
Los Angeles, CA 90011
You are responsible for return shipping costs unless the return is due to our error. Shipping costs are non-refundable. We recommend using a trackable shipping service or purchasing shipping insurance for higher-value returns, as we cannot guarantee receipt of returned items.
5. Refunds
Once we receive and inspect your returned item, we will notify you by email of the approval or denial of your refund. Approved refunds will be applied to your original payment method within 5–10 business days, depending on your bank or card issuer.
Please note:
- Sale and clearance items are not eligible for refunds unless they arrive damaged or defective.
- Return shipping costs will be deducted from your refund unless the return is due to our error.
- Refunds will only be issued to the original payment method used at checkout.
6. Late or Missing Refunds
If you have not received your refund within 10 business days of approval, please take the following steps:
- Check your bank account or credit card statement again — refunds can sometimes appear as a pending transaction before posting.
- Contact your credit card company or bank, as processing times vary by institution.
- If you have completed the above steps and still have not received your refund, contact us at order@sodamanusa.com and we will investigate promptly.
7. Exchanges
We replace items only if they are damaged or defective upon delivery. If you need to exchange an item for the same product, please contact us at order@sodamanusa.com within 48 hours of delivery with photos of the issue. We do not offer exchanges for change-of-mind purchases.
8. Wholesale & B2B Orders
Wholesale and bulk orders are subject to the same 48-hour damage claim window. Due to the volume and nature of wholesale orders, we do not accept returns or exchanges for change-of-mind or over-ordering. If your wholesale delivery arrives with damaged or missing items, document the issue at the time of delivery and notify us immediately so we can resolve it as quickly as possible.
9. Gifts
If an item was marked as a gift at the time of purchase and shipped directly to you, and it arrives damaged or defective, please contact us and we will issue store credit in your name for the value of the affected item(s). If the order was not marked as a gift at checkout, any approved refund will be issued to the original purchaser’s payment method.
10. Contact Us
For any questions or concerns about our refund and returns policy, please reach out to us:
Soda Man USA
3008 S San Pedro St
Los Angeles, CA 90011
Email: order@sodamanusa.com
Phone: (310) 916-2729
Hours: Monday–Friday, 8AM–5PM PST